General questions
Frequently Asked Questions
What is the status of my order?
After placing your order, we will send you a confirmation email so you can check its status.
Can I modify my order? We can only modify orders that have not yet been processed for shipment. Once your order status is "Ready to ship," "Shipped," or "Delivered," we can no longer accept changes.
Payment
What payment methods do you accept? We accept the following two main payment methods:
● PayPal
PayPal is primarily used to process payments securely. Through PayPal, we accept Mastercard, Visa, American Express, and Discover cards.
Secure credit card payment
We also accept Visa, Mastercard, American Express, and Discover cards.
In what currency will the invoice be issued?
All our transactions are conducted in euros. If your credit or debit card uses a different currency, your bank will apply the exchange rate corresponding to the selected currency, based on the website you are using.
Do you offer three or four payment options?
We accept three payment methods.
Shipping
Where do you ship to?
We ship worldwide, including Asia, North America, Central America, Europe, and Oceania. We accept PayPal and credit cards.
How long will it take for my order to arrive?
Once the order is placed, processing usually takes 3 to 7 days.
Delivery time depends on the chosen shipping method.
How can I track my package?
After placing your order, we will send you a confirmation email so you can check its status.
What happens if I am not at home? If you are not at home, a new delivery attempt will be made the following day, or our delivery partner will contact you to arrange a new delivery date, depending on your country and the chosen shipping method. You may also need to pick up your package at the nearest post office if delivery cannot be completed.
Returns
Do you accept returns? We accept returns under the following conditions:
- The product was purchased from our online store.
- It must be unused.
Return or exchange requests must be submitted within 30 days of the date of receipt.
To request a return, please contact customer service.
Can I exchange a product?
We accept exchanges and apply the same conditions as for returns. To request an exchange, please indicate that you wish to exchange the product for another when submitting your return request to our support team.
Are returns free? To return a product, please contact customer service to obtain the return address. Once you have the address, place the product in its original packaging and include proof of purchase.
In some cases, return shipping is free.
