Contact us

Do you have any questions or comments, or do you need more information?

Can't find the answer on our information pages, or is something unclear? Send an email to service@warmswe.com. Please include your name, phone number, and city. If you require after-sales service, please attach photos of the product.

Customer Service - Business Hours:

Monday to Friday: 9:00 a.m. – 5:00 p.m.

Saturday: 10:00 a.m. – 6:00 p.m.

Closed on Sundays.

Frequently Asked Questions:

Q: How long does it take for my order to arrive?

A: Please note that, on average, order processing takes 3 to 7 days before shipment. Rest assured that we will do our best to deliver your order as soon as possible. Once shipped, the estimated delivery time is 14 to 30 days, depending on your country or region. Please keep in mind that the holiday season may affect delivery times.

Q: What is the company's return policy?

A: Once we receive your return and verify the product's condition, we will process the return or refund. Processing a return or exchange takes at least 14 days from the date the product is received.

Q: How can I contact you regarding my order?

A: You can contact us via email at service@dinzor.com or by using the form on this page.