Returns and Refunds Policy

Thank you for your purchase. We hope you are satisfied with it. If, for any reason, you are not completely satisfied with your purchase, you may return it. Please see below for more information regarding our return policy.

Returns

To receive a refund, you must return the product within 7 days of receipt. The product must be undamaged and in the same condition as when it was received. Returns or exchanges are not accepted after the 7-day period has elapsed.

To cancel an order, please contact us via email within 3 days of receiving your order confirmation. You may also cancel your order before it has shipped. An order may be cancelled provided the cancellation occurs before delivery and within the timeframe specified on the website.

Return tips: The package should indicate the order number, the reason for the return, etc.

Return/Exchange Address

Applicable to the following countries/regions: United States, United Kingdom, Vietnam, Japan, Singapore, China, etc.

All items in our store come from various parts of the world. We only accept unconditional refunds for items with quality defects. To obtain a full refund, please return the item to the manufacturer.

If you have any questions, please contact our customer service team via email at: service@dinzor.com.

Return Procedure

To return a product, please contact customer service to obtain the return address. Once you have received the address, carefully pack the product in its original packaging and [include proof of purchase].

In some cases, returns are free. If you wish to return a product and the reason for the return is not due to an error on the part of dinzor.com, the return shipping costs will be deducted from your refund.

Refund
Once we receive your return request and inspect the condition of the product, we will process your return or exchange request. Please allow at least 30 days from the date the product is received for your return or exchange request to be processed. Additionally, please allow one or two billing cycles for your refund request to be processed. This information may appear on your credit card statement, depending on the card issuer. We will notify you via email once your return request has been processed. Exceptions

The following products cannot be returned or exchanged:

Perishable products

Personal items

Gift cards

Personalized products

Digital products

If you receive a defective or damaged product, please contact us using the details below to arrange a refund or exchange.

Questions

If you have any questions regarding our return policy, please contact us via the Help Center.